The changing ‘Workers Insurance World’

Icare workers insurance is making changes to the way that your workers insurance policy and claims are managed in NSW. Your policy will now be adjusted and renewed directly by icare.

Icare are also improving the way your claims are managed. There will be changes to lodging new claims from 1 October 2017.

CGU and QBE operations will continue to wind down towards the end of the year as icare build up their new customer service proposition with Employers Mutual Limited (EML). To ensure best practice claims management and a high level of customer service during this time, employers with claims management aligned to CGU and QBE have had existing claims transferred across to GIO and will lodge their new claims with GIO between the 1 October and 31 December 2017.

How do you lodge your claims?

Please refer to the table below to see the changeover schedule, depending on who your workers insurance policy is with.

From 1 October to 31 December 2017:

Current Scheme AgentWho to lodge withHow to lodge a new claim

CGU

QBE

GIO
GIO
GIO

Complete online form at www.gio.com.au

Call: 13 1010

Email: wcclaimsw@gio.com.au

Fax: 1300 733 677
AllianzAllianz
Allianz

Complete online form at www.allianz.com.au

Call: 13 360 595

Email: firstreport@allianz.com.au
EMLEML
EML

Complete online form at www.eml.com.au

Call: 1800 469 931

Email: newclaims@eml.com.au

Fax: 02 8251 9495

From 1 January 2018 all claims will be lodged with:

Scheme AgentWho to lodge withHow to lodge all new claims from 1 January 2018 EML:

CGU

QBE

GIO

Allianz

EML
EML
Complete online form at www.eml.com.au

Call: 1800 469 931

Email: newclaims@eml.com.au

Fax: 02 8259 1495

If you experience any difficulties with this transition of your policy and claims, please call either Kirsten Molloy or Mark Shoesmith at Oxley Insurance Brokers. We can help with any new claims or contact details for existing claims that you may need to discuss.  This also applies with any underwriting or credit issues.