Icare workers insurance is making changes to the way that your workers insurance policy and claims are managed in NSW. Your policy will now be adjusted and renewed directly by icare.
Icare are also improving the way your claims are managed. There will be changes to lodging new claims from 1 October 2017.
CGU and QBE operations will continue to wind down towards the end of the year as icare build up their new customer service proposition with Employers Mutual Limited (EML). To ensure best practice claims management and a high level of customer service during this time, employers with claims management aligned to CGU and QBE have had existing claims transferred across to GIO and will lodge their new claims with GIO between the 1 October and 31 December 2017.
How do you lodge your claims?
Please refer to the table below to see the changeover schedule, depending on who your workers insurance policy is with.