Click here to download our OIB Financial Services Guide
Click here to download our OLS Financial Services Guide
For more information on our OLS Advisers, please refer to their profiles: Andrew Doak, Heather Lanesbury, Nicole Liddle, Michael Prosser, Rod Mclean.
Click here to download our Direct Debit Request – Service Agreement
Oxley Insurance Brokers are committed to efficient, fair, transparent and timely resolution of disputes. We subscribe to the Insurance Brokers Code of Practice. OIB has a detailed internal dispute resolution process in accordance with the guidelines in that Code. As part of our commitment we subscribe to the Australian Financial Complaints Authority, an external dispute resolution service accessible to clients free of charge in the event that they believe a complaint has not been satisfactorily dealt with by us.
If you have any complaints about our services to you, please contact:
BY POST:
Mr Grant Richmond
Compliance Officer
Oxley Insurance Brokers Pty Limited
PO Box 426
PORT MACQUARIE NSW 2444
BY PHONE:
(02) 6588-7600
BY EMAIL:
grantr@oib.com.au
If your complaint cannot be resolved to your satisfaction within 45 business days, you have the right to refer the matter to the Australian Financial Complaints Authority (AFCA), please contact:
BY POST:
Australian Financial Complaints Authority (AFCA)
GPO Box 3
MELBOURNE VIC 3001
BY PHONE:
Toll Free: 1800 931 678
BY EMAIL:
info@afca.org.au
A complaint form is also available at the AFCA website www.afca.org.au
If you require further information about any of these procedures please contact our office during business hours.
Oxley Insurance Brokers Pty Limited
ABN: 84 234 892 156
AFS Licence: 240561
