Compliance

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For more information on our OLS Advisers, please refer to their profiles: Andrew Doak, Heather Lanesbury, Nicole Liddle, Rod Mclean.

Dispute Resolution

Oxley Insurance Brokers are committed to efficient, fair, transparent and timely resolution of disputes. We subscribe to the Insurance Brokers Code of Practice. OIB has a detailed internal dispute resolution process in accordance with the guidelines in that Code. As part of our commitment we subscribe to Financial Ombudsman Service Australia, an external dispute resolution service accessible to clients free of charge in the event that they believe a complaint has not been satisfactorily dealt with by us.

If you have any complaints about our services to you, please contact:

BY POST:

Mr Grant Richmond
Compliance Officer
Oxley Insurance Brokers Pty Limited

PO Box 426
PORT MACQUARIE NSW 2444

BY PHONE:
(02) 6588-7600

BY EMAIL:
grantr@oib.com.au

 

If your complaint cannot be resolved to your satisfaction within 45 business days, you have the right to refer the matter to Financial Ombudsman Service (FOS) Australia, please contact:

BY POST:
Financial Ombudsman Service Limited (FOS)

GPO Box 3
MELBOURNE VIC 3001

BY PHONE:
Toll Free: 1800 367 287

BY EMAIL:
info@fos.org.au

A complaint form is also available at the FOS Website www.fos.org.au

If you require further information about any of these procedures please contact our office during business hours.

 

Oxley Insurance Brokers Pty Limited

ABN:  84 234 892 156

AFS Licence:  240561

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