Compliance

FINANCIAL SERVICES GUIDE

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DISPUTE RESOLUTION

Oxley Insurance Brokers are committed to efficient, fair, transparent and timely resolution of disputes. We subscribe to the NIBA Code of Conduct and to the Insurance Brokers Code of Practice. OIB has a detailed internal dispute resolution process in accordance with the guidelines in that Code. As part of our commitment we subscribe to Financial Ombudsman Service, an external dispute resolution service accessible to clients free of charge in the event that they believe a complaint has not been satisfactorily dealt with by us.

If you have any complaints about our services to you, please contact:

BY POST:
Mr Grant Richmond
Compliance Officer
Oxley Insurance Brokers Pty Limited
PO Box 426
PORT MACQUARIE NSW 2444

BY PHONE:
(02) 6588-7600

BY EMAIL:
grantr@oib.com.au

If your complaint cannot be resolved to your satisfaction within 45 business days, you have the right to refer the matter to Financial Ombudsman Service (FOS), please contact:

BY POST:
Financial Ombudsman Service Limited (FOS)
GPO Box 3
MELBOURNE VIC 3001

BY PHONE:
Toll Free: 1300 780808

BY EMAIL:
info@fos.org.au

A complaint form is also available at the FOS Ltd Website www.fos.org.au

If you require further information about any of these procedures please contact our office during business hours.
 

Oxley Insurance Brokers Pty Limited
ABN:  84 234 892 156
AFS Licence:  240561